Rheem RTG-74PVN With Builtin Electric Blower Review

As a service provider, here was a recent and typical service call on a 74 model. the customer lives 1 1/4 hr away, call Sat with an error code 11. this had been in service for 3 months and worked fine, then quite. Rheem requires as a service provider, that I call in, get a case number and proceed from there. They are available Sat for tech support but good luck waiting on the phone. I came back Monday, trip number two, talked through two levels of tech support. I didn't agree with their assessment and they sent an ignition module. Wed, tripthree, I installed the part and it. I tried to explain, it was most likely a control board and gas valve combined problem and the tech, she didn't think so. after 9 commbined hors of driving and attempts at service, the customer was left with a still non functioning water heater. I've been working on these for about 30 years but when I have to work according to their at a distance analysis, reading a prompter, service fails. They do not have a system of regional parts available and are not willing to allow me to purchase and stock these.
so if you are considering purchasing a tankless water heater, a little due diligence with regards to service will save an enormous amount of heartburn...
Paloma and Rheem need to create a service network that supports those in the field who will be performing warranty work. Until that day arrives, I do not recommend these...

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Product Description:
199K BTU Natural Gas Tankless Water HeaterFeatures:3-Year LimitedWarranty on PartsCompact, space saving designIntelligent electronic controls designed to increase energy efficiency and safetySelf diagnostic programDigital display shows temperature setting and maintenance codesBuilt-in electric blowerUses Category III stainless steel vents and vent horizontally or verticallySupplied with a 120 volt power cordEnvironmentally friendly Low NOx burner meets SCAQMD rule 1146 requirementsSpecifications:Type -- IndoorGas Input BTU/hr. -- 19,000 - 199,000Energy Fauctor -- 0.82Average Annual Operation Costs -- $167SpecificationsDISCLAIMER: Seller is not liable for damages caused by improper installation of Gas or Propane water heaters sold by us.We require the buyer have a licensed and properly trained plumber or service tech install any water heater we sell.Further, you the consumer are responsible to order the proper model and manufactured water heater that complies with you local, state and federal laws or compliance requirements.You, the consumer agree to obtain any permits necessary to your local, state and federal laws or compliance requirements.We urge you the buyer to consult your local licensed and authorized installer for advise on the proper selection of your Water Heater, if Electric, Gas or Propane.We cannot be responsible for any advice given by any sales person related to these matters.Once installed, water heaters cannot be returned.Seller will not be liable for improper installation, operation service or maintenance, possibly resulting in fire, electrical shock, scald injury, carbon monoxide poisoning, explosion, property damage, personal injury or death from Water Heaters sold by us.Any problems or liability related to a manufacturing issue must be handled with the Water Heater Manufacturer.

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