RHEEM 199KBTU Tankless Water Heater Direct Vent Propane Review

A thoroughly disreputable company. Warranty is worthless. If your Rheem water heater has a 6 year warranty and fails after 3.5 years (as ours did), you may find them using all kinds of questionable tactics to escape responsibility.
On three separate calls to three agents they insisted our heater was 7 years old. They had clearly been trained to say this, the patter was so automatic. When challenged with their own web-site's data, which stated (correctly) that the heater was still under warranty, they did not know what to say and hung up! The house had been built only 3.5 years earlier!And indeed, the heater's body was date-stamped 3.5 years ago.What was going on here? Either Rheem was lying, or the plumber or the plumber's merchant had supplied old product, falsely relabeled. Of course the plumber and his merchant denied that.Finally after a lot of photos, heated phone calls, and intervention by the plumber's merchant in escalating to Rheem management, we discovered the procedure for making a claim.
Rheem's claims are handled by a third party agency, ESIS Risk Management.We supplied photos of the leaking rusty tank and the flooding in the cellar and adjacent room that it had caused. ESIS are apparently tarred with the same dirty brush as Rheem. Despite the overwhelming evidence, ESIS' Susan Fritts insisted there was no proof of defect and that a report was required from a `forensic plumber.' Oh yeah, like we had sabotaged our own heater and voluntarily lived without hot water for two weeks??The forensic exam could cost $1000 and would not be reimbursed even if Rheem were found to be at fault!! Outrageous!That's more than the cost of a new heater!ESIS and Rheem had created an impossible obstacle.
So we were stuck with buying a new heater. Now these things are built like tanks (ha!). They should not fail after 3. 5 years, sitting untouched in a basement. It makes you wonder if Rheem is supplying old refurbs that are falsely relabeled with a new manufacturing date. And then wriggling like crazy to escape any liability.CAVEAT EMPTOR!

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Product Description:
Rheem 199,000 BTU Tankless Water Heater - Direct Vent, PropaneProvides 7.4 gallons per minute at a 45? F temperature rise; 4.2 gallons per minute at a 77? F temperature rise. (Temperature rise is based on how much the incoming water temperature must be raised to meet the desired output temperature.)Your water heater may be white or gray (new) depending on current stockIdeal for homes with 3 bathroomsUMC-117 remote control is included and can be set from the out-of-the-box 120 degrees - up to 140 degree maximumEZ-Link? cable connects two tankless units or operate as one - now available for high demand applicationsGuardian SBT? sensing burner technologyGardian OFW? overheat film wrapTwo high-altitude options - up to 6, 560 or 9, 840 ft. elevations above sea levelAll Rheem tankless models are third-party certified by GAMAAll Rheem tankless models qualify for up to a $300 federal energy tax creditAll Rheem models can be linked in up to 20 unite manifold installations by using the optional MIC-180 and MICS-180 manifold control assemblyContinuous hot waterEnergy saving designCompact design saves space.Intelligent electronic controls designed to increase energy efficiency and safety.Self diagnostic programBuilt-in electric blowerUses Catagory III stainless steel vents and vent horizontally or verticallySupplied with a 120 volt power cordEnviornmentally friendly Low NOx burner meets SCAQMD rule 1146 requirementsDigital display shows temperature setting and maintenance codes10-Year Limited Warranty on Heat Exchanger, 3-Year Limited Warranty on PartsOptional additional remote controls are availableDisclaimer: Seller is not liable for damages caused by improper installation of Gas or Propane water heaters sold by us.We require the buyer have a licensed and properly trained plumber or service tech install any water heater we sell.Furthermore, you the consumer are responsible to order the proper model and manufactured water heater that complies with your local, state and fed

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