I had difficulties in getting instructions on how to install the unit even before I bought it! I wanted to know the gas requirements for the unit to make sure I had enough gas pressure for the unit and correct size line. There are no instruction online, I tried sending an email through the website but I got no response. I tried calling the number for Omega 2000 but always got voice mail. I finally tracked down the owner of Omega 2000 (George) and asked him where I could find that info, he asked me to send him an email through the website, I told him that I had and no one responded, he gave me another email address to send the requests to and once again I got no response. Despite not getting the info, I went ahead and ordered the unit along with a vent flue kit and extensions. The unit was received later than anticipated and was missing the extensions that I ordered. I tried calling George direct as soon as I discovered the missing parts and all I got was voice mail again and his voice mail box was full! So I could not leave any messages. I sent emails letting him know that there were parts missing and please send them, once again no response. After about 2 weeks of calling, he finally answered the phone, I told him because of the missing parts I had to use other flue's to install the unit. He said to send the kit back and he would refund the costs. I sent the kit back via an overnight service and the package was returned to me saying to such address existed!
I still have the kit that I was never able to return or use and George has still not answered my emails 8 months later!
As the saying goes, you get what you pay for. The unit works ok, it has failed several times right in the middle of a shower and I have to get out and reset the unit in order for it to work again.
I would have given this unit one star, simply due to customer service, but since the unit works almost as its supposed to I gave it two stars.
I do not recommend anyone buying anything from Omega 2000 simply because of their poor customer service.
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